Restoration Dispatch PointAI intake + dispatch for restoration companiesRDP
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24/7 intake + dispatch for restoration companies

Turn after-hours emergency calls into confirmed dispatches - 24/7

AI captures loss details, alerts your on-call team, and escalates unanswered alerts until someone accepts—or your designated manager receives the exception. Customers stay informed throughout.

Get my free dispatch auditSee how it works

Free, no obligation. Built to work alongside the systems you already run.

  • AI answers, qualifies and routes every call
  • Escalates until a responder accepts
  • Customer updates from confirmed information
  • Full record of every call and dispatch
Example dispatch workflowEXAMPLE
2:04 AMWater loss, basement — active supply-line leak. Loss details captured per intake script. Caller: homeowner, insured.CAPTURED
2:05 AMAlert #1 sent to on-call tech — no acknowledgment. Auto-retry, then escalated.UNANSWERED
2:07 AMAlert #2 — backup responder. Loss details, photos and access notes attached.ACCEPTED
2:08 AMHomeowner notified: crew assigned, ETA shared. Status: en route, then arrived.CONFIRMED
Built for water, fire and mold

Emergency restoration intake is the whole system, not a side feature.

Coverage that never clocks out

Nights, weekends, holidays and storm season. Overflow calls are handled the same as any other call.

Confirmed, not assumed

The dispatch handoff is confirmed when a responder accepts. En route and arrived remain separate statuses.

The after-hours gap

When your phone rings at 1:47 a.m., what actually happens?

A missed emergency call can be a job you never hear about. When water is actively spreading, the homeowner calls the next company on the list.

  • ✕A homeowner calls at 1:47 a.m. and gets voicemail
  • ✕Your answering service takes a message, and nobody confirms a dispatch
  • ✕A tech misses the first alert, and there is no follow-up
  • ✕The homeowner waits with a wet ceiling because nobody said who is coming
Water loss emergency inside a home with an orange safety cone
Minutes decide who gets the job
How it works

From first ring to confirmed handoff

Restoration companies lose time and potentially jobs in the gap between the first emergency contact and a confirmed human response. Our system is designed to compress and automate that gap

01

Answer and qualify

Every call is answered day or night. AI works through your intake script: loss type, source, active or contained, property details, safety hazards and insurance information. Emergencies, routine work, out-of-area calls and human-judgment cases are routed differently, because not every inquiry should trigger a dispatch.

02

Route and alert

The right on-call responders get the full loss details, not a please-call-back message. Photos, access details and documents can be collected before the truck arrives.

03

Escalate and confirm

If the first responder does not acknowledge, the job moves to the next name automatically, and keeps moving until someone accepts or the exception reaches a manager you designate. A responder accepting is what closes the loop. En route and arrived are tracked separately.

The step that protects every job
04

Update and record

The property owner hears where things stand, based on confirmed information only. Every call, alert, acceptance and update is logged, with recordings and transcripts available for review.

Phone lighting up with an incoming emergency call at night

Move after-hours calls toward a confirmed handoff, with unresolved requests escalated to your manager.

The platform

Everything a dispatch operation needs, tracked from A to Z

One system runs the whole emergency line alongside the CRM and phones you already use.

Dispatch platform dashboard showing tracked calls and confirmed dispatches

Example dispatch board: every call, alert and acceptance on one screen.

Restoration-specific intake

Loss type, source, safety hazards, property and insurance details, captured per your script.

Response confirmation

Nothing is marked handled until a responder accepts. That is the line between taking a message and running a dispatch.

Customer status updates

Property owners hear where things stand without calling twice, based on confirmed information only.

Full job record

Every call, alert, acceptance and update is logged, with recordings and transcripts on file.

Storm-season overflow, with clear escalation

Nights, weekends, holidays and the week everything floods at once. Overflow calls route and dispatch like any other call. If the unexpected happens, the exception is surfaced to a person instead of sitting in voicemail.

The difference

More than a message-taking service

Message-only answering records the request. Your team still has to confirm who will respond. A configured dispatch workflow keeps moving until a human owns the job.

Message-only answering

Takes a message and waits

  • Logs the call and promises to pass it along
  • Whether a responder saw the message is unverified
  • Property owner waits with a wet ceiling
  • You find out what happened after the fact
Restoration Dispatch Point

Escalates and confirms

  • Qualifies the loss per your intake script
  • Alerts responders with full details, then escalates until one accepts
  • Keeps the property owner updated from confirmed information
  • Hands you the full record, A to Z

We are built for restoration teams that run toward the emergency, and we work alongside the CRM and phones you already use.

The economics

What are missed after-hours calls worth to your company?

You know your average water loss ticket. Slide through a quick estimate of what delayed or unanswered after-hours calls could be costing in potential revenue. This is an example, not a projection, and revenue is not profit.

Estimated monthly revenue at risk
2.7jobs potentially affected
$13,500

in potential revenue, before margin

Delayed calls are not automatically lost, but a delayed response gives the caller more time to contact another companyRecovering one additional qualified job in a month may cover the cost of the system

Example, not a projection. This estimate uses only the values you enter. It is not a guarantee, and it does not account for profit margin or jobs you would have won anyway.

Owner time
You should not personally manage every 2 a.m. call.

The system handles routine intake and escalation. You stay out of the loop unless a decision actually needs you.

Manage exceptions, not every phone call.

No responder accepts the job
There is a safety risk
Special approval is needed
It is a large commercial loss
The system is not confident
The customer asks for a human

These are the situations that get flagged to a person. Everything else runs on the workflow.

Who it's for

Built for independent restoration companies

Our initial focus is teams of roughly 5 to 50 employees. If you fall just outside that range, the audit will tell us whether the fit is right.

A strong fit

You provide 24/7 water, fire or mold response, run multiple technicians or crews, use on-call rotations, and currently rely on voicemail or an answering service after hours.

Get the free audit →

Not a fit

You receive almost no inbound emergency calls, you do not provide emergency service, or you simply want the cheapest answering service. If that is you, we will say so on the audit call.

Read the FAQ →

Call centers and answering agencies: we offer a partner setup for tracked dispatch, response confirmation and customer updates. Ask us about it.

Free dispatch audit

See how many emergency jobs you could be losing

We review what happens to your after-hours calls today, how dispatch moves, and what happens when the first tech does not respond. You leave with a written Emergency Response Gap Report.

  • Free, with no obligation
  • Nothing gets installed during it
  • We reply within one business day
LABELED WALKTHROUGH

On the audit call we walk through one end-to-end scenario on a live demo line: an emergency intake, the captured loss details, an unanswered first alert, escalation to a backup, acceptance, and the resulting customer update. You see exactly how the workflow behaves before you decide anything.

Request your free audit

A few quick details. We’ll cover the rest when we talk.

Prefer to talk? Call (855) 249-4163.
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FAQ

Questions restoration owners ask before the audit

Will callers know they are talking to AI?
Yes. Calls are answered by an AI system, and it identifies itself as AI when callers ask. Any responder on your team can take over the conversation at any point. Most callers care about one thing: whether someone is coming. The system answers that fast, then keeps them updated.
What happens if nobody responds to the alert?
The escalation path keeps moving. If the first on-call responder does not acknowledge, the job goes to the next name automatically, and it keeps going until someone accepts or the exception is flagged to a manager you designate. Nothing quietly disappears.
Does this replace my CRM or my office staff?
No. It works alongside the systems you already run. We confirm your exact stack during setup, and the audit covers what the integration would look like for your operation.
What does the free audit actually include?
We review what happens to your after-hours calls today, how information gets captured, how dispatch moves, what happens when the first tech does not respond, and when the customer gets confirmation. You get a written Emergency Response Gap Report and a walkthrough of the workflow. Then you decide.
Can I keep my existing business number?
Yes, in most configurations. We confirm the setup details with you before anything goes live.
What if the caller has a true emergency or the system is unsure?
Safety screening is part of intake. A caller in danger gets immediate human escalation. If the system is not confident, it collects what it can, flags the call as needing human judgment, and escalates to your on-call list.
How fast can this be implemented?
Most companies go live within weeks, not months. The exact timeline depends on your intake script and escalation rules, which we set up with you.
What does it cost?
Pricing depends on your call volume and how your intake and escalation rules are configured. The audit is free, and you get exact numbers before you decide anything. There is no obligation.